Job Description

Job Description

Job Description

Description:

Role: Building relationships by helping members find solutions in their current financial circumstances. Work with members on an individual basis to offer solutions while taking into account the financial strength of the membership.

Essential Functions:

· Communicate effectively with members to educate them on the negative consequences of financial mismanagement.

· Educate staff on collection procedures.

· Responsible for the processing garnishments, levies, bankruptcy cases, repossessions, and charge-offs, and actively work recoveries.

· Maintain deceased member’s accounts. Work with deceased member’s family or representative with empathy and sympathy.

· Process debt protection claims for members.

· Balance General Ledgers as assigned.

· Verify credit report disputes and confirm the accuracy of the report.

· Review loan files to determine the credit risk related to the loan and that it adheres to compliance of internal policies and procedures.

· Manage the credit union’s audit function to ensure compliance with all regulatory policies and procedures and to safeguard the credit union’s assets.

· Regularly release titles and mortgage liens once the loan is paid in full.

· Proactively works with legal staff as well as external auditors and examiners in the identification and development of appropriate new procedures and controls and/or improvement to existing ones.

· Assist in any area as directed.

Expectations:

· Educated in bankruptcy law, federal law, and state law.

· Keep the combined loan delinquency and charge-off ratio below the standard set by the Board of Directors.

· Actively look for alternative solutions to member financial difficulties and make proper recommendations.

· Provide prompt, accurate, courteous, friendly, timely and professional service to all members.

· Learn member needs and recommend appropriate products and services.

· Develop an understanding and adhere to credit union history, philosophy, and comply with all operational policies and procedures.

Skills and Abilities:

· Maintains a professional work environment and businesslike appearance.

· Motivate or influence others with a significant level of diplomacy and trust is required, in addition to normal work courtesy and tact.

· Strong attention to detail and the ability to work with minimal supervision.

· Has excellent written, oral and interpersonal communication skills.

· Promotes the well-being of our members, volunteers, employees, and community.

· Maintains a calm and courteous demeanor in demanding situations.

Education and Experience

· Two years of college level courses or previous banking work experience.

· Previous collections and compliance position experience preferred.

Working conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually minimal.

Physical Conditions:

While performing the duties of this job, the employee is occasionally required to walk; sit; stand; use hands to handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; speak or hear. Employees must occasionally lift and/or move 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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