Medtronic’s Surgical Operating Unit combines Surgical Robotics and Surgical Innovations. The Customer Training Manager supports the Surgical Innovations business managing the US HugoTM and IllumisiteTM customer training execution team and US training centers. Responsibilities include aligning on US customer training strategy, execution plans, and performance metrics; working closely with US Sales Teams, Surgeon Training Lead, Global Medical Education, Sales Training, Medical Directors, KOLS, and Training Center Partners; managing the customer training team; facilitating customized training for Medical Professionals; developing and executing annual technical training events; managing training centers, contracts, budgets, and product inventory; maintaining training center curriculum and content; upskilling customer trainers; and reporting training performance metrics. The role requires a Bachelor's degree with 5 years relevant experience or an advanced degree with 3 years experience. Preferred qualifications include experience with adult learning principles, capital system customer training/support, surgical training center management, managing performance KPIs, influencing stakeholders, medical device or regulated industry experience, team management, project management, and strong communication and influence skills. The position requires working a minimum of 4 days onsite weekly to foster collaboration and professional growth.
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