Customer Care Specialist (US-Remote) Job at QT Communications Technology, Washington DC

NThETGhwYWNNTCtTWVpKK2dXdlVoRHRmT2c9PQ==
  • QT Communications Technology
  • Washington DC

Job Description

Washington, District of Columbia, United States

Customer Care Specialist (US-Remote)

Job Description:

This is Urgent Hiring (US-Nationals) Only

We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.

A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Customer Service Specialist Responsibilities:

  • Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customer issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarizing yourself with new products and services as they are introduced.
  • Attending workshops and meetings as required.
  • Providing training to new customer service agents.
  • Respecting client confidentiality at all times.

Customer Service Specialist Requirements:

  • High school diploma or GED.
  • Bachelor's degree in business, communications, or a related field may be advantageous.
  • Practical experience with help desk software, such as Zendesk, and CRM software, such as Salesforce Sales Cloud, may be required.
  • Previous experience in a customer service role is preferred.
  • The ability to respond appropriately under pressure.
  • Sound judgment and excellent problem-solving skills.
  • The ability to speak a second language may be advantageous.
  • A positive attitude and the ability to build relationships with clients.
  • The flexibility to work irregular hours, when required.
  • Superb written and verbal communication skills.

Required Skills:


#J-18808-Ljbffr QT Communications Technology

Job Tags

Remote job, Immediate start,

Similar Jobs

Victims Resource Center

Prevention Education Specialist Job at Victims Resource Center

 ...Description Job Description Victims Resource Center has an immediate opening for a passionate and dedicated full-time Prevention Education Specialist in our Wilkes-Barre Office . This hands-on position will have excellent communication skills and public speaking ability.... 

Yukon-Kuskokwim Health Corporation

Medical Laboratory Assistant Job at Yukon-Kuskokwim Health Corporation

 ...00. Bethel, the regional hub and location of the only hospital in the region, has a population of nearly 7,000. The Yukon-Kuskokwim Delta is home to thousands of lakes and two primary riversthe Kuskokwim and Yukon. We offer a broad range of employment opportunities... 

Allied Universal®

Security Officer - Flex Job at Allied Universal®

 ...Job Description Allied Universal, North Americas leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes... 

Jobot

Senior Corporate Accountant Job at Jobot

 ...handle everything in-housefrom development and construction to property managementand we are big on sustainability, with billions...  ...) Job Details We are looking for a qualified Corporate accountant to join our growing team. Please note this would be an On-site... 

The Laurels of Huber Heights

Registered Nurse (RN) - Outstanding employee benefits package (Hiring Immediately) Job at The Laurels of Huber Heights

 ...Are you seeking career advancement? As a Registered Nurse (RN) at The Laurels of Huber Heights, you have the opportunity...  ...family by joining a company with one of the leading employee benefits packages in the long-term health industry. Laurel Health Care Company offers one of...