Job Description

• 10+ years of BA experience within a professional services, sales or customer support operations role.
• Expert experience defining business requirements, writing user stories, creating detailed functional designs and process documentation.
• Exceptional work ethic, customer service and interpersonal skills.
• Exceptional verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Excellent presentation and facilitation skills.
• Strong facilitation, negotiation and influence skills.
• Strong decision making and problem solving skills.
• Ability to work in a highly matrixed business environment.
• Ability to work in a geographically dispersed business environment.
• Strong knowledge of SDLC and Agile (Scrum) project methodologies.
• Salesforce certification and experience is a PLUS.

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