CRM Business Analyst Job at Codeforce360, Alpharetta, GA

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  • Codeforce360
  • Alpharetta, GA

Job Description

Job Description:


Minimum Qualifications and Competencies:

  • 10+ years of BA experience within a professional services, sales or customer support operations role.
  • Expert experience defining business requirements, writing user stories, creating detailed functional designs and process documentation.
  • Exceptional work ethic, customer service and interpersonal skills.
  • Exceptional verbal and written communications with ability to effectively communicate at multiple levels in the organization.
  • Excellent presentation and facilitation skills.
  • Strong facilitation, negotiation and influence skills.
  • Strong decision making and problem solving skills.
  • Ability to work in a highly matrixed business environment.
  • Ability to work in a geographically dispersed business environment.
  • Strong knowledge of SDLC and Agile (Scrum) project methodologies.
  • Salesforce certification and experience is a PLUS.

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