Job Description
ABOUT US
Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.
ABOUT THE ROLE
Requires a self-motivated, outgoing, detail-oriented, customer service and customer-focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking-in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names and using them consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.
WHAT YOU'LL DO
• Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members.
• Identifies and clarifies the residents’ needs and desires. Answers questions and provides solutions.
• Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management.
• Assists residents in scheduling access for authorized vendors to provide services within units.
• Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential.
• Able to understand and react quickly and effectively to any emergency.
• Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Accurately maintains daily shift notes into Building Link system.
• Receives packages & deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents as schedule permits.
• Responds to resident concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to Lead Concierge or AGM if necessary/appropriate.
• Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests.
• Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge.
EDUCATION/EXPERIENCE
High school diploma or equivalent
Requirements
WHAT YOU NEED TO SUCCEED
Benefits
...Core Medical Group is seeking a travel nurse RN ED - Emergency Department Med Surg for a travel nursing job in Breckenridge, Minnesota... ...pay packages Matching 401(k) benefits to help you save for retirement Licensure assistance and reimbursement to set you up for...
...and treatment modalities preferred, CPR and de-escalation certification required, and possibly first aid certification. The Aviary Recovery Center offers a comprehensive benefit plan and competitive salary commensurate with experience and qualifications. Veterans and...
Job Description: Activities Director, Location: Otsego, MI, 49078We are seeking an experienced Activities Director to join our team in Otsego, MI. The Activities Director will be responsible for planning, organizing, and implementing a variety of recreational and social...
...Job Description Assured Nursing is seeking a travel Telemetry Technician for a travel job in Stevens Point, Wisconsin. Job... ...-7:30a, 19:00:00-07:30:00, 12.00-3 position in the Tele Tech/ EKG . The ideal candidate will possess a current state license as...
...center or as required by the state of practice if an assisted living facility. Benefits: *Variable compensation plans *Tuition, Travel, and Wireless Service Discounts *Employee Assistance Program to support mental health *Employee Foundation to financially...