Job Description

Job Description

Job Description

Planned Parenthood Northern California (PPNorCal) is seeking a bilingual (Spanish) Community Health Worker in San Francisco, CA. This role is part-time, 35 hours per week. Planned Parenthood Northern California (PPNorCal) offers a comprehensive benefits package, including 100% employer-paid medical insurance for employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) accrued based on hours worked, paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year.

Work Schedule
Monday: 9:00 AM to 4:30 PM
Tuesday: 9:00 AM to 4:30 PM
Wednesday: 9:00 AM to 4:30 PM
Thursday: 9:00 AM to 4:30 PM
Friday: 9:00 AM to 4:30 PM

APPLICATION INSTRUCTIONS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview .

SUMMARY

The Community Health Worker (CHW) is a liaison between health, social services and the community and facilitates access to services to improve the quality and cultural competence of services delivered. The CHW has a close understanding of the community served in the delivery of health-related services through either working directly with providers or their partner organizations. CHWs build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, patient navigation, social support, and advocacy.

Essential Duties and Responsibilities may include the following. Other duties may be assigned.

• Function as an integrated member of the Concord health center staff.
• Trained in specific Reproductive Health Specialist (Medical Assistant equivalent) functions within the Concord health centers.
• Identify Community Based Organizations (CBOs) to collaborate with to meet needs related to sexual and reproductive health resources and education; maintain relationships with CBOs
• Build and maintain collaborative and positive relationships with the community, health center staff, and partner organizations.
• As a member of the health center team, provide education to individuals or groups on topics related to health and health promotion, which may include sexual and reproductive health, communicable disease prevention, testing, vaccination, and support services.
• Collaborate with CBOs as appropriate to deliver bilingual (Spanish/English) culturally sensitive sexual and reproductive health education and information
• Provide information and referrals to community resources necessary to improve health or address health-related social needs, including, but not limited to, food and nutrition, housing security, economic support, and legal services.
• Assist and/or navigate patients in accessing health-related services and community resources, such as MyChart set up, follow-up appointments, provider eligibility and insurance coverage options.
• Collect data and information as required by the evaluation plan and processes. Provide
  feedback to evaluation team and program management on evaluation process. Experience with data tracking/survey tools preferred.
• Use assigned technology to complete job functions effectively.
• Maintain and document confidential information.
• Submit regular report on program implementation, data of individuals receiving assistance, and client stories sharing highlights, challenges, and recommendations
• Ability to collaborate with supervisor on grant-specific narrative/writing in support of grant deliverables
• Provide ongoing support and services for patients as needed.
• Engage, motivate, and advocate community members to build knowledge and skills for self-directed change and community development.
• Perform other job duties as required by manager/supervisor.
• Actively participate in and support the Diversity, Equity, and Inclusion initiatives of PPNorCal.

MINIMUM QUALIFICATIONS

• Understands and is part of the community being served.
• Experience in community work, education, health care, or related field preferred
• Demonstrated self-awareness in terms of understanding one’s own race, culture, identities, biases, power, privileges, and stereotypes.
• An understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in the community.
• Ability to communicate easily with others, including demonstrating active listening skills.
• Sensitivity to populations most highly affected by homelessness and other at-risk populations.
• Read, write and speak English language.
• Fluency in Spanish, required.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or equivalent required. Bachelors level work completion preferred; co-concurring undergraduate education acceptable. Experience in a community clinic and in reproductive health care is desirable.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the PPNorCal organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software. Knowledge/experience with EHR or EPM systems preferred.

PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT

As required for health care operations and patient treatment.

CERTIFICATES, LICENSES, REGISTRATIONS

OTHER SKILLS, ABILITIES, QUALIFICATIONS

• Commitment to working with low-income and culturally diverse patients with an emphasis on prevention and empowerment.
• Ability to maintain focus on immediate high-risk areas and provide referrals as needed.
• Ability to quickly establish rapport with all clients.
• Ability to deal with non-verbal communication effectively.
• Dedication to quality healthcare & excellent customer service.
• Ability to employ creative problem-solving skills with limited resources.
• Ability to work in a busy environment, often under pressure, without compromising accuracy, attention to detail, and courtesy to clients and staff.
• Ability to handle communication problems with other staff and managers directly, constructively, and with sensitivity.
• Ability to represent the organization with professionalism.
• Ability to work independently and as a team member.
• Bilingual English/Spanish required.

Pay Range: The wage scale reflects the compensation that a new employee can expect to receive if offered employment. The wage scale for this position is $26.75-$31.97 per hour, based on relevant professional years of experience.

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences.

We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!

Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.

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