Job Description

Job Description

Toromont Cat is looking for a Commercial Product Support Manager - Mining to join our team!

As a Commercial Product Support Manager, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Develops product/service sales strategy
• Provides supporting data regarding economic or strategic benefit, investment cost, risk and alternatives for parts and service
• Evaluates long-term customer potential & strategy
• Develops total solutions to be offered
• Sets price, discount range and/or profit margin for particular parts and service sales; general prices, discount range, profit margins, trade-ins and discounts
• Participate in negotiating marketing programs
• Determines parts inventory needs and pricing for new product introduction
• Visit mine sites throughout Northern Ontario, Manitoba & Quebec
• Forecasts estimated revenues and expenses
• Identifies performance, process and other expense problems and effectively resolves them
• Addresses concerns of internal and external customers and effectively resolves problems
• Builds and maintains long-term customer relationships
• Plans, hires and assigns resources to meet demands of the department
• Liaises with Cat district representatives and other dealerships regarding product support sales and service issues and best practices
• Networks with community, associations and client groups to develop relationships and business

Must-haves for this role:

• College Diploma in Business and/or Engineering and/or Mechanics or Business Degree

About Toromont Cat

With over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

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