Job Description

Clinical Community Wellness Advocate at Boston Medical Center (BMC) Overview Boston Medical Center Health System (BMCHS) is a leading academic medical center with a deep commitment to health equity and a history of serving all who come to us for care. BMC provides high-quality healthcare and support beyond our campus into diverse communities. As a core member of the Boston Medical Center Health System, BMC advances medicine and trains the next generation of healthcare providers and researchers. In 2021 BMC launched the Health Equity Accelerator to transform healthcare to deliver health justice and well-being. The Accelerator, in partnership with Population Health, develops an innovative multi-disciplinary approach that combines clinical operations, community engagement, health-related social needs programs, and research assets to address racial health inequities. The Community Wellness Advocate (CWA) is a trusted community member who promotes and maintains stable health and wellness for patients and families through connections to program and community-based services. The CWA serves as the patient’s guide throughout the program and supports the management of conditions such as hypertension, diabetes, and obesity. The role involves direct outreach, culturally appropriate follow-up, identifying barriers to care, and connecting patients with the care team. The CWA acts as a liaison between patient and program care team and distills medical information into plain language for patient understanding. The CWA will collaborate with the Community Health Equity Manager to develop programming around economic mobility and nutrition security. This role contributes to population health management and patient navigation, requiring strong communication, emotional intelligence, and a commitment to advancing health equity. Position details Position: Clinical Community Wellness Advocate Department: PHS Community Health Schedule: Full Time Essential Responsibilities / Duties Care coordination and case management Manage a panel of patients engaged in various stages of the program Assess patients’ social, financial and family resources and connect patients to available program and community resources in partnership with other program team members Use standardized questionnaires (e.g., THRIVE and PAID-5) to identify social determinants of health (SDOH) and distress related to diabetes, hypertension, and obesity Schedule and complete community-based visits (homes, community organizations, community spaces) Teach key educational messages using culturally, linguistically, and educationally appropriate strategies in various settings Work with patients and the program care team to set goals for the patient’s care and provide guidance to achieve those goals Present patient cases during team huddles succinctly and logically Facilitate information flow between patient, provider and program team members; distill medical information into plain language Attend trainings and professional development opportunities to maintain knowledge of chronic disease management and resources Patient navigation Serve as central contact for patients navigating diabetes, hypertension, and obesity care as part of the multidisciplinary care team Schedule appointments, ensuring timely reminders and follow-up care Utilize Motivational Interviewing techniques or similar tools to engage patients and provide emotional support Verify and update patient insurance information when scheduling visits Proactively contact patients to resolve barriers to appointment completion Provide general clerical support and maintain contacts database Distribute patient remote monitoring devices and ensure data flows into the EMR, troubleshooting as needed Provide and receive constructive feedback from team members and patients Documentation and database management Document patient communication in the EMR using encounter notes, inbasket messages and MyChart Document barriers to care and plans for resource connections Document assessments and key patient updates in the EPIC system Clearly document all activities in the patient’s record and care management system Presents patient cases during team huddles succinctly and logically Attend regularly scheduled supervision and program meetings Maintain database of community-based resources in partnership with program staff Community programming and support Attend group programming to build relationships with program patients and identify areas for support Participate in community outreach, presentations to organizations, development of materials, and follow-up calls Partner with the Community Health Equity Manager to identify and develop community-based programming around economic mobility and nutrition security Reinforce educational messages by linking patients with support services Provide advocacy, patient education, and warm hand-offs in accessing community-based programs; coordinate long-term support Develop and maintain strong relationships with the community and resources to ensure patient access Assist with facilitation of community and patient listening sessions Contribute to new ideas that impact the program General duties and standards Adapt to departmental needs; assist teammates, float, and adjust assignments as needed Conform to hospital standards of performance, patient rights, HIPAA and privacy rules Use hospital behavioral standards to support the department and hospital mission Follow infection control and safety procedures Performs other duties as assigned to support program priorities Clinical responsibilities Performs venipunctures and collects various specimens per laboratory policies Receives and prepares laboratory specimens and ensures proper labeling Identifies patients and follows specimen handling procedures Centrifuges and aliquots specimens according to policies Completes safety, compliance, and competency training; follows infection control procedures Education and job requirements HS Diploma with community experience required; minimum 2 years in healthcare, public health, or community-based experience (preferably with adults) Or equivalent combination of education and experience Bachelor's degree in a relevant field (social work, public health, etc.) preferred Certificates, licenses, registrations Required: Phlebotomy certification or training program permitted to draw blood in Massachusetts. Knowledge and skills Multilingual skills in languages appropriate to patient populations preferred (Spanish or Haitian Creole) Familiarity with Mattapan community and surrounding ZIP codes Strong interest in Social Determinants of Health and equity Outstanding interpersonal and organizational skills; ability to multi-task Understanding of how language, culture, and socioeconomic factors affect health Knowledge of Microsoft Office and electronic medical records Ability to build and manage relationships in a complex environment Calm and professional demeanor under stress Effective verbal and written communication with patient populations Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or apply offers are not extended via text messages or social media. We do not ask individuals to purchase equipment for employment. Seniority level Entry level Employment type Full-time Job function Sales and Business Development Industries Hospitals and Health Care Referrals increase your chances of interviewing at Boston Medical Center (BMC) by 2x Get notified about new Referrals Marketing Salesperson jobs in Boston, MA. #J-18808-Ljbffr Boston Medical Center (BMC)

Job Tags

Similar Jobs