Casual Customer Care Specialist I (CBP) - Cape Canaveral FL Job at VetJobs, Cape Canaveral, FL

NnNESWdwZWFON3VRWUpWN2htblFoVFpXT2c9PQ==
  • VetJobs
  • Cape Canaveral, FL

Job Description

Casual Customer Care Specialist I (CBP) - Cape Canaveral FL

Job Description: This position is responsible for providing administrative support and exceptional customer service to all Acuity team members on a medical exam or drug screening program within the Occupational Health Services business unit. Coordinates with examinees and network providers to schedule employment-related examinations. Interacts daily with other Acuity team members and provider network partners. Hours may vary to include weekends. Whether the position or person is suitable for hybrid work is based on the nature of the job duties, contract, and/or managements discretion. Pay is $16.20 per hour.

Job Summary: This position is responsible for providing administrative support and exceptional customer service to all Acuity team members on a medical exam or drug screening program within the Occupational Health Services business unit. Coordinates with examinees and network providers to schedule employment-related examinations. Interacts daily with other Acuity team members and provider network partners. Hours may vary to include weekends. Whether the position or person is suitable for hybrid work is based on the nature of the job duties, contract, and/or managements discretion. Pay is $16.20 per hour.

Job Responsibilities: Coordinate with examinees and network providers to schedule employment-related examinations. Follow different protocol for each program. Adheres to program specific protocols, processes, and policies. Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client. Works closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process. Contact examinees and facilities to schedule requested examinations. Contact providers regarding missing or incomplete examination results. File, scan, and retrieve exam results to include laboratory, medical, and final determinations. Consistently provides professional, and gracious customer service. Processes inbound and outbound phone calls, faxes, email, and mail. Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager. Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines. Handles all medical and drug screen results compliant to HIPAA standard practices. Other duties as assigned. May participate in interdepartmental project groups or task forces. May assist other departments with routine administrative duties. Performs duties in a safe manner. Follows the corporate safety policy. Participates and supports safety meetings, training, and goals. Ensures safe operating conditions within area of responsibility. Encourages co-workers to work safely. Identifies "close calls" and/or safety concerns to supervisory personnel. Maintains a clean and orderly work area. Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards. May serve on the OSHA VPP, Safety, and Wellness Committees.

Physical Requirements and Work Conditions: Work is normally performed in a typical interior/office work environment. Work involves sitting and standing for prolonged periods of time. May require bending and lifting up to 15 lbs.

City: Cape Canaveral

State: Florida

Job Code: security_management Security Management

Company: Acuity International

VetJobs

Job Tags

Hourly pay, Contract work, Casual work, Work at office,

Similar Jobs

Houk Chiropractic Clinics

Doctor of Chiropractic Job at Houk Chiropractic Clinics

 ...chiropractic license in the state of practice Job Type: Full-time Pay: $80,000.00 - $150,000.00 per year Benefits: * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person

Immersive Group Gaming Inc

Venue Leader Job at Immersive Group Gaming Inc

 ...Location: Newport on the Levee, Kentucky Target Start Date: Early January About Us Immersive Gamebox is a fast growing leader in location based entertainment. Our social...  ...total performance of the venue: operations, team leadership, financial health, local marketing... 

Pizza Hut

Cook Job at Pizza Hut

Job OverviewResponsibilities ~1Skills ~3Benefits

Lincoln Financial

Privacy Compliance Consultant Job at Lincoln Financial

 ...assistance:is not available for this opportunity. Requisition #: 75448 The Role at a Glance As a Privacy Compliance Consultant, youll play a critical role in shaping and safeguarding Lincolns commitment to ethical business practices and data privacy... 

Schneider

CDL-A - Dedicated Truck Driver Job at Schneider

 ...$1,400 weekly Home Time: Weekly Experience: Open to all CDL holders Join us to haul paper products using dry van trailers...  ...Learner's Permit is required for candidates pursuing company-paid CDL training. Applicants should reside within 85 miles of Green Bay, WI....