Call Center Representative / Live Chat Agent Remote Work From Home Job at Biopharmcatalyst Biotechnology Company, Solana Beach, CA

NjhYUGdwQ2ZNTEdUWVpaOGcyelFnRHhlTVE9PQ==
  • Biopharmcatalyst Biotechnology Company
  • Solana Beach, CA

Job Description

We are looking for a friendly, tech-savvy, and customer-focused Live Chat Agent / Customer Service Representative to join our support team. In this role, you will serve as the first point of contact for customers, providing real-time assistance via live chat and ensuring a seamless and positive experience for every interaction.Key ResponsibilitiesRespond promptly and professionally to customer inquiries through live chat.Provide accurate information about products, services, and policies.Troubleshoot basic technical issues or order-related concerns.Escalate complex problems to the appropriate internal teams.Maintain clear and detailed records of customer interactions.Meet performance metrics such as response time, customer satisfaction, and resolution rate.Stay up to date on product knowledge, system updates, and company policies.Deliver personalized and empathetic support to ensure a positive customer experience.RequirementsHigh school diploma or equivalent (college degree preferred).Previous experience in customer service or a similar role (live chat experience is a plus).Typing speed of at least 40 WPM with a high degree of accuracy.Comfortable using CRM software, live chat platforms, and standard office tools.Ability to work flexible hours, including evenings, weekends, or holidays if needed.Desired SkillsExcellent written communication skills with proper grammar and spelling.Strong problem-solving abilities and a solution-oriented mindset.Ability to multitask and manage multiple chat conversations simultaneously.Patience, empathy, and a positive attitude in handling customer concerns.Team player with a proactive approach to learning and improvement.
recblid pd5b9imen7r71ihgm3qw6r670andk7

Biopharmcatalyst Biotechnology Company

Job Tags

Remote job, Holiday work, Work from home, Flexible hours, Afternoon shift,

Similar Jobs

DoorDash

Delivery Driver - Earn Extra Cash Job at DoorDash

 ...Delivery Driver - Earn Extra Cash at DoorDash summary: As a Delivery Driver with DoorDash...  ...any offer. Instant cash flow: Get paid the same day you dash with DoorDash...  ...food delivery, gig economy, side hustle, paid daily, independent contractor, delivery jobs... 

US Tech Solutions

Healthcare Consultant II - Kansas Job at US Tech Solutions

 ...tactics, policies, and programs that drive the delivery of quality healthcare to establish competitive business advantage for Aetna. Health...  ...resources for assistance in determining functionality.Consults with supervisor and others in overcoming barriers in meeting goals... 

Mount Sinai Health System

Psychology Intern-Psychiatry Job at Mount Sinai Health System

 ...Description The Psychology Intern is a learning position in which the Intern conducts intake evaluations, individual, group and family...  ...National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of... 

Bruckner Truck

Parts Manager - Wichita, KS Job at Bruckner Truck

 ...Since 1932 Video Don't forget to Like and Subscribe! Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman... 

Detechtion Technologies

Associate Automation Specialist Job at Detechtion Technologies

 ...industry advancements. About the Role - We are looking for an Associate Automation Specialist to join our growing team. If youre...  ...safety standards and company best practices. Qualifications Degree or diploma in one of the following (or related) disciplines:...