Job Description
Job Description
JOB SCOPE: The Business Operations Manager is responsible for optimizing service order management processes by identifying inefficiencies and implementing strategic improvements.
JOB SUMMARY: This role will drive operational improvements, leverage data analytics, and support strategic initiatives to enhance customer experiences. Collaborating with cross-functional teams, this position focuses on identifying inefficiencies, implementing solutions, and aligning processes with company goals. Key responsibilities include leading process improvement projects and analyzing performance metrics. This role offers the chance to impact operations and deliver exceptional service in the home services industry.
REPORTS TO: Dir, Strategy & Operations
Responsibilities/Skills/Experience Requirements JOB DUTIES/RESPONSIBILITIES: - Takes full ownership of identifying, designing, and implementing process improvements in service order management. Leads initiatives that enhance efficiency, reduce costs, and drive superior customer experiences
- Develops strategies that align service order management processes with broader company goals to maximize business impact and growth
- Uses data-driven insights to identify trends, inefficiencies, and opportunities for improvement. Develops actionable recommendations that directly impact key performance metrics such as order processing times, customer satisfaction scores, and operational costs
- Manages and executes high-impact projects from inception to completion. Defines clear goals, deliverables, and timelines, and ensures results are achieved on time and within scope
- Acts as the go-to person for all things related to service order management. Proactively identifies challenges, develops solutions, and ensures smooth operations across teams
- Collaborates effectively with customer service, technical teams, and other stakeholders to ensure processes are aligned, optimized, and executed flawlessly. Demonstrates strong leadership and influence skills, effectively engaging stakeholders at all levels to drive initiatives forward
- Prepares and delivers reports, dashboards, and presentations that clearly communicate performance metrics, insights, and recommendations to leadership
- Champions a mindset of innovation and efficiency. Regularly reviews processes, gathers feedback, and recommends new tools, technologies, or methods to improve service delivery
- Measures success through improvements in key metrics such as order processing times, customer satisfaction, operational costs, and process efficiency
JOB REQUIREMENTS: - Bachelors Degree
- 5-10 years of related experience
- Up to 25% travel
- 18 years of age or older
REQUIRED SKILLS: - Bachelor s degree in Business Administration, Operations Management, or a related field
- 5+ years of experience in business operations, process improvement, or a similar role with a proven track record of taking ownership and delivering results
- Strong analytical and problem-solving skills with a focus on driving measurable improvements
- Excellent communication and collaboration skills, with the ability to influence and drive change across teams
- Experience managing projects and executing strategic initiatives with minimal supervision
- Proficiency in Microsoft Excel, Google Sheets, or other data analysis tools; experience with project management software (e.g., Asana, Trello) is a plus
- Self-motivated, results-oriented, and comfortable working in a fast-paced, dynamic environment
PREFERRED SKILLS: - Demonstrated success in a business operations or strategy role, ideally within a high-growth or service-oriented company
- Experience with Lean, Six Sigma, or other process improvement methodologies
- Familiarity with BI tools (e.g., Tableau, Power BI) for creating dashboards and reports
- Strong leadership qualities with the ability to take initiative, manage multiple priorities, and make data-driven decisions
Job Tags