Job Description

Job Description

Job Description

We are looking for a Network Analyst for a 1 year contract Role at Lawrenceville, GA. This position is responsible for providing Audio & Video technical support to Client’s facilities. Incumbents coordinate and respond to service requests, assist with Cisco Webex/telepresence systems, and maintain Webex, Zoom, Google meeting applications.

Skills for Network Analyst:

Minimum Qualifications:

· Three years of professional level analyst and systems experience in a large-scale Information Technology environment.

· Minimum of two years’ experience working with Audio/Video, Webex Systems, Zoom, Google meeting Apps.

· Previous experience working as an AV technician.

Preferred Experience:

· Experience working in a Cisco network/Telecomm Environment preferred

· Experience working with Avaya, Siemens, and/or Rolm systems a plus

· Telecommunications systems administration principles

· Provide customer support for AV systems such as Cisco Telepresence end points, projectors, tv’s, video matrix system, Crestron systems and audio systems.

· Previous experience working as an AV technician.

· Experience with creating/modifying macros for Cisco Telepresence end points and Crestron is a plus.

· Provide customer service

· Repair and perform preventative maintenance on systems

· Maintain records and prepare reports

Responsibilities for Network Analyst :

· Provides technical support to employees using various telecommunications and network systems.

· Provides technical support to employees using Cisco telepresence end points, projectors, microphones, video monitors, video matrix systems and audio equipment.

· Coordinating with vendors and customers for AV installations or service break fix.

· Designs, configures, tests, implements, and maintains a variety of hardware, software, peripheral devices, and systems.

· Monitors and ensures systems meet business and performance needs.

· The individual will be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members. The individual will also be required to work with and mentor other team members.

· Perform configuration changes as required; advance level troubleshooting.

· Technical implementation of telecommunications and network infrastructures.

· Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems. Responds to system emergencies as required.

· Performs other duties of a similar nature

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