About Exela
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions that enhance quality, productivity, and end-user experience. With decades of expertise in operating mission-critical processes, Exela serves over 4,000 customers across 50 countries, including more than 60% of the Fortune 100. Our foundational technologies include information management, workflow automation, and integrated communications. Exela's software and services encompass multi-industry solutions for finance & accounting, human capital management, legal management, and industry-specific solutions for banking, healthcare, insurance, and public sectors. We deploy these solutions through cloud-enabled platforms built on a configurable stack of automation modules, supported by over 17,500 employees in 23 countries, acting as an end-to-end digital journey partner.
Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental, and vision coverage for eligible employees and their families; paid time off; commuter benefits; and supplemental income protection, including short-term insurance. Additionally, we provide a 401(k) retirement savings plan, along with financial wellness resources and retirement planning services.
Military Hiring:
Exela values diversity and encourages applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses, and their families. We consider candidates regardless of military rank or specialty.
Position Overview:
As a Client Services Associate (CSA) in the Technical Support department within Customer Service, you will act as a key liaison between our company and clients, providing exceptional support. Your main responsibilities include addressing client inquiries, troubleshooting technical issues, and ensuring timely resolution of support requests. Your role is vital in maintaining client satisfaction and fostering positive relationships through high-quality service.
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