Assembler / Break-Fix Technician Responsibilities
- Mount components to pre-drilled panels (PC104 SBC, I/O paddleboard, power supply, Ethernet hub, terminal blocks on DIN rail).
- Install factory-built cables and custom hookup wiring between components.
- Install AC power plugs and drill polycarbonate enclosures using templates.
- Fit waterproof connectors and install duplex outlets in enclosures.
- Package and label controllers for shipment; assist with palletizing.
- Use duplicators to clone hard drives; remove/reinstall drives for reimaging.
- Configure BIOS settings on microcomputers.
- Perform maintenance to ensure compliance with build standards.
- Support data gathering for analytics and report findings promptly.
- Travel to CBP Ports of Entry to perform system maintenance, upgrades, and troubleshooting.
- Diagnose and resolve equipment malfunctions to minimize downtime.
- Respond to emergency repair requests including travel and provide on-call support (Mon--'-"Fri).
- Maintain accurate records of maintenance schedules, repair histories, and inventory.
- Adhere to OSHA and local safety regulations while performing field tasks, uphold all, physical, and operational security policies.
- Maintain professionalism when interacting with CBP personnel.
- Work across Windows and Linux operating systems to support system integration.
- Use Windows CLI and Linux shell environments for configuration and diagnostics.
- Configure and optimize system performance through BIOS and OS-level settings.
- Collaborate with engineering and software teams to support deployments and updates.
- Collaborate with engineering and software teams to support deployments and updates.
- Must be US Citizen due to government requirements with the ability to obtain and maintain a DHS Public Trust
- Bachelor's and 2 years of experience OR Six years of experience as a Field Service Technician or Equipment Installation Technician
- Strong troubleshooting skills for complex electronic and mechanical systems.
- Experience across a wide range of technologies, including:
o Microsoft Windows and Linux Operating Systems.
o DHCP, DNS, Active Directory, Certificate Services, Group Policies.
o ServiceNow ticketing system.
- Proficient in Microsoft Word and Excel; capable of writing clear technical reports.
- Skilled in using diagnostic tools, hand/power tools, and software for maintenance and repair.
- Excellent communication skills, especially when explaining technical issues to non-technical stakeholders.
- Detail-oriented with strong organizational skills for documentation and inventory tracking.
- Able to work independently and collaborate effectively within a team.
- Flexible and adaptable to changing priorities in a fast-paced environment.
- Knowledge of low-voltage electrical wiring principles.
- Proficient in CAT 6 signal cabling, including testing and termination.
- Willingness to travel to U.S. border locations for installations and support (up to two weeks at a time).
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